At heylink, safe and healthy entertainment is our priority. We provide a range of self-control tools and support resources to ensure every user can enjoy our platform in a responsible and balanced way.
We provide practical tools that you can activate yourself to manage your gaming experience on heylink.
Set the maximum deposit amount you can make in a day, week, or month. Once this limit is reached, the system will automatically block any additional deposits until the set period expires.
Set the maximum duration for each of your gaming sessions. When time is up, the platform will send a warning and automatically end your session to ensure you get adequate rest.
Need a short break? Activate the temporary cool-off feature for anywhere between 24 hours and 6 weeks. During this period, you will not be able to log in or make any deposits to your account.
For those who require a more serious measure, permanent self-exclusion allows you to close your account permanently. This decision cannot be reversed and the account will not be reopened under any circumstances.
Track the full history of your gaming activity, deposits, and withdrawals in your heylink account. This complete transparency allows you to make data-driven decisions about your gaming habits.
You can opt out of promotional notifications, bonus offers, or marketing messages at any time through your account settings — no need to contact customer support.
Online gaming should be a source of entertainment and enjoyment, not stress or financial burden. Heylink is committed to ensuring every user enjoys our platform in a healthy, safe, and responsible way.
For heylink, responsible gaming is more than a slogan or a regulatory obligation — it is part of our platform's DNA. From day one, heylink has believed that a healthy business starts with happy, well-supported users. When our users play with enjoyment and in control, everyone benefits.
We understand that a small number of users may struggle to control their gaming habits. This is not a sign of weakness — problem gambling is a real health issue that requires proper support. That is why heylink actively invests in protection tools, staff training, and partnerships with professional support organizations.
The heylink platform is open only to users aged 18 and above. We carry out age verification during the registration process and may request supporting documents at any time to ensure no underage users can access our platform.
The key to an enjoyable gaming experience is knowing your limits before you start a session. heylink encourages every user to set their own personal rules and stick to them with discipline. Here is a practical guide you can follow:
Use the "Deposit Limit" feature in your heylink account to set financial limits automatically. This removes reliance on willpower alone and makes managing your spending easier and more effective.
Recognising the early signs of problem gambling is the most important first step toward getting help. If you or someone you care about is showing any of the following signs, please take action immediately:
If you recognise yourself in the list above, know that you are not alone and help is available. Heylink encourages you to reach out to our support team or refer to the professional support organisations listed at the bottom of this page.
All self-control tools are accessible directly through your heylink account settings. There is no need to contact customer support for most tools – they are all designed to let you take control instantly.
Access your account via the Login button on the heylink homepage. Make sure you use the correct credentials and enable two-factor authentication for added security.
In your profile menu, look for the "Responsible Gaming" or "Account Controls" section. All protection tools are organized on a single, easy-to-understand page.
Choose the control tool you need – whether it's a deposit limit, session time limit, cool-off period, or self-exclusion. Enter your desired value or duration and confirm your selection.
All limits you set take effect immediately upon confirmation. To increase a limit, a mandatory waiting period of 24 to 72 hours applies to ensure your decision is made with due consideration.
We recommend reviewing your self-control settings every month and updating them as needed. This ensures the limits you set remain relevant to your current financial situation and lifestyle.
Heylink takes the issue of access by minors extremely seriously. Our platform is for users aged 18 and above only, with no exceptions. All accounts go through an age verification process at registration, and we reserve the right to request identity verification documents at any time.
If you share a device with younger family members, we recommend the following steps to prevent unauthorised access:
If you suspect a child has accessed the heylink platform, please contact our customer support immediately. We will investigate the matter with the highest priority.
Asking for help is a sign of strength, not weakness. If you or someone you know is facing issues related to gambling, there are various support resources available. The heylink team is ready to help you activate account controls and connect you with the right resources.
Heylink customer support is available 24/7 via live chat within the platform. Let us know that you need assistance with responsible gaming – our team is trained to help you activate control tools or process a self-exclusion promptly and without judgement.
Remember – your safety and well-being matter far more than any gaming activity. heylink is always on your side throughout this journey. For more information on the platform's terms of use, please refer to Terms and Conditions as well. You may also read our Privacy Policy to understand how your information is protected at all times.
Join the heylink community and enjoy a responsible online entertainment experience. Register today and use our self-control tools for a more balanced gaming experience.