This document contains all rules, rights, and responsibilities governing the use of the heylink platform. Please read it carefully before registering or using any of our services.
A summary of the six most important things you need to understand before using the heylink platform.
Only users aged 18 and above are permitted to register and use the heylink platform. Each user may only hold one active account at a time, and the account must be registered under the genuine name of its owner.
All bonuses are subject to wagering requirements that are clearly stated before the user accepts the offer. heylink does not hide bonus terms – everything is available to read before you make any decision.
All financial transactions are processed securely through licensed payment gateways. Withdrawals can only be made to an account registered under the same name as your heylink account to ensure the safety of your funds.
Your personal information is fully protected in accordance with heylink's privacy policy and applicable data protection laws. Your data will not be shared with third parties without your consent.
Any attempt at fraud, use of bot software, money laundering, or bonus abuse will result in immediate account suspension. heylink reserves the right to withhold funds involved in suspicious activity.
Any dispute between a user and heylink will be resolved through the platform's official complaints process first. The decision of heylink's management team is final for all matters related to gaming and transactions.
By registering or using any heylink service, you agree to be bound by all terms and conditions set out in this document. If you do not agree with any part of these terms, please do not proceed with registration or use of our platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and heylink ("Platform", "we", "us"). This document governs your access to and use of the heylink.vu website, the heylink mobile app, and all related services provided by us.
By clicking the "Register" button, entering your personal information, or simply accessing any part of the heylink platform, you are deemed to have read, understood, and agreed to comply with all provisions contained in these Terms, including our Privacy Policy which forms part of this agreement.
Heylink reserves the right to update or amend these Terms at any time without prior notice. Changes will take effect immediately upon being posted on the platform. It is your responsibility to review these Terms periodically. Continued use of the platform following any changes constitutes your acceptance of the updated terms.
To be eligible to use heylink's services, you must meet all of the following requirements:
Heylink reserves the right to request age and identity verification at any time. Users who fail to provide satisfactory proof of eligibility may have their access suspended until verification is complete. If a user is found not to meet the eligibility requirements, heylink reserves the right to close the account and withhold any existing balance pending investigation.
Each individual is only permitted to hold one heylink account at any time. Registering multiple accounts – whether using the same name, email address, phone number, IP address, or device – is strictly prohibited and will result in the immediate suspension of all accounts involved.
You are fully responsible for ensuring that all information provided during registration is accurate, current, and truthful. This includes your full name, date of birth, address, phone number, and bank account details. False or inaccurate information may result in account closure and rejected withdrawals.
You are fully responsible for maintaining the confidentiality of your password and login credentials. Heylink will not be liable for any losses arising from unauthorized access to your account due to your own negligence. Please notify the heylink support team immediately if you suspect your account has been accessed without authorization.
All deposits to your heylink account must be made through the payment methods available on the platform, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank transfer. The minimum deposit is RM 30 unless otherwise stated. heylink does not accept cash deposits or payment methods not listed on the platform.
Withdrawals will only be processed to a bank account or e-wallet registered under the same name as your heylink account. The minimum withdrawal amount is RM 50. Withdrawal requests will be processed within 1 to 24 hours depending on the chosen payment method. heylink reserves the right to request identity verification (KYC) before processing any withdrawal.
As part of legal compliance procedures, heylink may request users to submit identity verification documents such as a copy of their identification card, bank statement, or other supporting documents. This process is industry-standard and is intended to protect users from identity fraud.
Heylink offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, deposit bonuses, weekly cashback, daily rebates, and special festive promotions. All bonus offers are subject to specific conditions clearly stated on the relevant promotions page.
Every bonus has a wagering requirement that must be met before any withdrawal from bonus funds is permitted. Wagering requirements are expressed as a multiple of the bonus amount – for example, a RM 100 bonus with a 20x wagering requirement means you must place a total of RM 2,000 in bets before a withdrawal is permitted.
Any attempt to abuse the bonus system, including the use of multiple accounts to claim the same bonus, arbitrage betting, or other strategies deemed unfair by heylink, will result in bonus cancellation and account investigation. heylink reserves the right to withdraw any bonus obtained through dishonest means.
All games offered on the heylink platform use a Random Number Generator (RNG) certified by an independent body. The outcome of every game is final and cannot be disputed solely on the grounds of an unsatisfactory result.
Users are strictly prohibited from doing any of the following while using the heylink platform:
Violation of any of the above rules may result in immediate account closure, forfeiture of all balances and bonuses in the account, and reporting to the relevant authorities if illegal activity is suspected.
Users may close their heylink account at any time by contacting the customer support team. Prior to closure, all outstanding wagering requirements must be fulfilled, and any eligible balance will be returned to the user within 5 business days.
Heylink reserves the right to close or suspend any account at any time without prior notice if a user is found to have violated these Terms, provided false information, or engaged in any suspected fraudulent activity. In such cases, heylink reserves the right to hold all account balances while an investigation is conducted.
Users who wish to take a break from gaming may activate the self-exclusion feature through account settings or by contacting customer support. The self-exclusion period can be set from 24 hours to permanent exclusion. During the exclusion period, you will not be able to access your account or make new deposits.
To the extent permitted by law, heylink shall not be liable for any indirect, consequential, special, or punitive losses arising from use of the platform, including loss of profits, loss of data, or business interruption.
Heylink does not guarantee that the platform will operate without interruption or be entirely free of errors. We continually strive to ensure maximum platform availability, but occasional technical disruptions may be beyond our control.
Heylink's maximum total liability to any user under any circumstances is limited to the net deposit amount made by that user in the 30 days preceding the claim.
Heylink reserves the right to modify, add, or remove any part of these Terms at any time. Significant changes will be communicated to users via email or in-platform notification at least 7 days before taking effect, except in cases of emergency or legal compliance requirements that necessitate immediate changes.
You are encouraged to review this Terms and Conditions page periodically to stay informed of the latest rules. Continued use of the platform after any changes take effect will be considered your acceptance of the updated terms.
If you have any questions, confusion, or complaints regarding these Terms and Conditions, please contact the heylink support team through the following channels:
For more information on how we protect your personal data, please refer to Privacy Policy ours. For responsible gaming guidance, visit the Responsible Gaming ours.
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